Return/ Exchange/ Refund Policy – FDS Pak

Last updated 22nd July, 2018

We are very happy to have served you and Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any genuine reason, you may return it to us for either [a full refund/ an Exchange/ Store credit/ Cash Coupon. Policies below cont.

RETURNS

All returns must be dispatched to us within 7 days of the purchase date. All returned items must be in be in unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, write to our customer care at customercare[at]pakhtunwardrobe.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided], and mail your return to the following address:

Pakhtun Wardrobe [Head Quarters]
[Deptt: Returns]
Opposite Grassy Ground, Saidu Sharif,
Swat [KP] Pakistan.

We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange]. Please allow at least 7 days from the receipt of your item to process your [return/exchange].

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[+92 300 5530440]
customercare[at]pakhtunwardrobe.com

Modes of Refund

Refund Voucher

Vouchers will be sent to the customer registered email ID on Pakhtun Wardrobe and can be redeemed against the same email ID.

Debit Card or Credit Card

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Pakhtun Wardrobe, please contact your personal bank.

Mobile Account

If the refunded amount is not reflecting in your Mobile account statement after refund is completed:
i) Please dial 4444 from your JazzCash number or 051-111-124-444 from any other number to contact the JazzCash help center.
ii) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa help center.

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.

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